Rights of Consumer

B.Com. I Year CA

Subject: Business Law 

Compiled by: Asst.Prof. Priti Upadhyay 

Consumer protection refers to the set of laws, regulations, and organizations established to ensure buyers' rights are safeguarded when purchasing goods or services. These regulations aim to prevent unfair, deceptive, or fraudulent practices, protecting consumers from financial loss and harm.

Here are the specific consumer rights under the Act:

1. Right to Safety: Protection from marketing of goods/services hazardous to life or property, encouraging purchase of quality-marked products (ISI, AGMARK).
2. Right to be Informed: Right to know the quality, quantity, potency, purity, standard, and price of goods/services to guard against unfair practices.
3. Right to Choose: Assurance of access to varied products/services at competitive prices, even in monopolies, ensuring fair quality and service.
4. Right to be Heard: Consumer interests must receive due consideration at appropriate forums, allowing voice for grievances.
5. Right to Seek Redressal: Ability to claim compensation against unfair trade practices, restrictive practices, or exploitative behavior.
6. Right to Consumer Awareness (or Education): Right to acquire knowledge and skills to be an informed consumer.