national consumer duties, offenses and penalties

Class - BBA ll nd yr.

Subject - Business Law

Subject type - Minor ll

By AP N Jaiswal

National consumer duties involve

being aware and informed, thinking independently, demanding quality and proper documentation (like bills), using products correctly, speaking out against issues, complaining fairly, being ethical (avoiding fraud, black marketing), and supporting responsible businesses and sustainable consumption, all to exercise rights effectively under consumer protection laws.

Key Consumer Duties (Responsibilities)

* Be aware & Informed

* Think Independently

* Qualty conscious

* Follow instruction

* Speak out & complain

* Be Ethical

* Join group

offenses and penalties

The Consumer Protection Act, 2019 (CPA 2019) penalizes offenses like false advertising, selling adulterated/spurious goods, and non-compliance with Central Authority (CCPA) orders, with penalties ranging from fines (up to ₹50 Lakhs) and imprisonment (up to life) for severe cases, especially involving harm or death, holding manufacturers, endorsers, and distributors accountable for violations

Key Offences & Penalties

1. False/Misleading Advertisements (Section 89)

• First Offence
• Subsequent Offence

2. Adulterated Products (Section 90)

• No Injury
• Injury (not grievous)
• Grievous Hurt
• Death

3. Spurious Goods (Section 91)

4. Non-Compliance with CCPA Directions (Section 88)

5. Non-Compliance with Consumer Forum Orders 

6. Frivolous Complaints

• Complainant filing bogus complaints